An AI team member built for healthcare
PalmRoute handles your patient communication end-to-end — answering calls, booking appointments, sending reminders, collecting reviews — all while staying fully HIPAA-compliant.
AI Phone Assistant
A HIPAA-compliant AI that answers every call with your practice's name, tone, and exact booking logic. It handles new patient intake, existing appointment requests, insurance questions, and after-hours coverage — without ever putting a patient on hold.
- Answers 100% of calls — no voicemail, no missed patients
- Books appointments directly into your scheduling system
- Handles new patient intake questions and insurance FAQs
- Routes urgent calls immediately to on-call staff
- Works 24/7 including evenings, weekends, and holidays
- Fully HIPAA-compliant with BAA available
Call answered in 1 ring
zero wait time, every time
42 automations ran
in the last 24 hours
Automated Patient Workflows
A smart automation engine that runs your patient communication workflows behind the scenes. From appointment reminders that eliminate no-shows to recall sequences that reactivate lapsed patients — all compliant, all automatic.
- Appointment reminders via SMS and email (48hr + 2hr)
- Post-visit Google & Healthgrades review requests
- Recall campaigns for overdue checkups and cleanings
- Birthday and wellness anniversary messages
- New patient welcome and intake form sequences
- Real-time reporting dashboard for your practice manager
