For Gyms, Studios, Trainers & Wellness Centers

Keep members showing up.
Fill every class.

PalmRoute's AI answers every call, books classes and personal-training sessions, handles membership questions, and automatically re-engages members before they cancel — so your studio stays full and your retention climbs.

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Trusted by studios & gyms nationwide

★★★★★ 4.9 rating

The Reality

You're coaching a class.
A new member is calling to sign up.

When you're on the floor teaching, the phone goes unanswered and a ready-to-join prospect moves on. Meanwhile, the members you already have quietly stop coming — and cancel before you notice.

Missed calls = lost members

You can't answer the phone mid-class or mid-session. A prospect ready to sign up hits voicemail — and joins the studio down the road that picked up.

Class no-shows & empty spots

Booked-but-empty class spots mean lost revenue and a flat room. Without reminders and waitlist automation, popular classes run half-full.

Silent churn

Members don't announce they're leaving — they just stop showing up, then cancel. By the time you notice, it's too late to win them back.

Failed & forgotten renewals

Expired cards and lapsed memberships slip through the cracks. Every renewal that isn't followed up on is recurring revenue walking out the door.

Endless repetitive questions

"What time is the 6am? Do you have childcare? How much for unlimited?" Answering the same questions all day pulls you away from coaching.

There's a better way

PalmRoute answers every call, books classes and sessions, handles renewals, and re-engages quiet members automatically — so your studio stays full and loyal.

The Solution

Meet Your AI Front Desk

Two products working together — so you sign more members and keep the ones you have, without stepping off the training floor.

Live · Booking Classes Right Now

AI Phone
Assistant

An energetic, on-brand AI that answers every call in your studio's name, books classes and PT sessions, answers membership questions, and signs up new members — even while you're coaching.

Answers 100% of calls — mid-class, after hours, weekends

Books classes, sessions & intro offers in real time

Answers pricing, schedule, and amenity questions

Signs up new members & books first sessions

Manages class waitlists automatically

Runs While You Coach

Automated
Workflows

A smart engine that reminds members of classes, catches lapsing members before they cancel, drives renewals, and turns happy members into reviews and referrals.

Class & session reminders that cut no-shows

"We miss you" win-back for quiet members

Membership renewal & failed-payment recovery

Post-workout Google review requests

Referral & challenge-signup campaigns

Everything Included

Built for the way
studios & gyms really run

Every feature designed for busy floors, packed schedules, and members who need a nudge to keep the habit going.

24/7 Call Answering

Every call answered in your studio's name — mid-class, early mornings, late nights, and weekends.

Class & Session Booking

Members book classes and PT sessions right on the call — the AI checks the schedule and confirms instantly.

New-Member Signup

Prospects sign up for intro offers and memberships on the call, with their first session booked before they hang up.

Class Reminders

Automated reminders and waitlist alerts keep classes full and cut no-shows — every spot earns its keep.

Win-Back Automation

Members who go quiet get a friendly nudge before they cancel — retention that runs itself.

Renewal Recovery

Automated renewal reminders and failed-payment recovery protect your recurring revenue month after month.

Review Collection

Post-workout review requests to Google. Turn your most motivated members into your best marketing.

Retention Dashboard

Track calls, bookings, attendance, and churn risk in one live view. See who needs a nudge before they lapse.

Proven Results

The numbers speak for themselves

More sign-up calls captured

avg. first 90 days

Lower member churn

with win-back automation

Fewer class no-shows

from automated reminders

0★

Avg. Google rating

after 90 days

Before vs. After PalmRoute

Before PalmRoute

Calls Answered56%

New-Member Conversion33%

Monthly Retention71%

Google Review Rating4.0 ★

After PalmRoute

Calls Answered100%

New-Member Conversion61%

Monthly Retention89%

Google Review Rating4.9 ★

★★★★★

"I was missing sign-up calls every time I taught a class. PalmRoute books classes and signs up new members while I coach. We added 40 members in two months without me touching the phone once."

Kayla Bennett

Owner · Pulse Studio, Naples, FL

★★★★★

"The win-back texts are the secret weapon. Members who used to quietly disappear get a nudge and come back. Our churn dropped by a quarter and our renewals basically run themselves now."

Jordan Pierce

Owner · Iron Coast Gym, Sarasota, FL

Simple Pricing

A handful of saved members
pays for everything.

A one-time $999 setup & configuration fee applies to all plans. No long-term contracts. Up and running in less than a week.

Studio

$297_/mo

+ $999 one-time setup fee

For solo trainers & single-location studios

AI Phone Assistant (up to 300 calls/mo)

24/7 call answering

Class & session booking

Class reminders

Google review requests

Win-back & renewal automation

Referral campaigns

Get Started

Industry statistics cited on this page

The challenges and statistics referenced throughout this page are drawn from publicly available third-party research and fitness-industry reports. We cite sources here for full transparency.

#	Statistic	Source	Link
1	"85% of callers who reach voicemail never call back"	Numa — Business Phone Statistics, 2024	numa.com
2	"Member retention is the single biggest driver of profitability for fitness businesses"	IHRSA — Health Club Consumer & Retention Reports	healthandfitness.org
3	"Responding to a lead within 5 minutes makes you 21x more likely to qualify it"	Lead Response Management Study — Harvard Business Review, 2011	hbr.org

Keep members showing up.Fill every class.

You're coaching a class.A new member is calling to sign up.