For Restaurants, Cafes, Bars & Hospitality Groups

Fill every table.
Never miss a reservation.

PalmRoute's AI answers every call during the dinner rush, books and manages reservations, works the waitlist, and quietly brings past guests back — so your host stand focuses on the guests in front of them.

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Trusted by restaurateurs nationwide

★★★★★ 4.9 rating

The Reality

The phone rings mid-rush.
Nobody can pick it up.

When your team is running food and seating guests, the phone goes unanswered — and a table-for-six books somewhere else. Restaurants miss up to 1 in 3 calls during peak hours, and most callers never try again.¹

Missed calls = empty tables

Your staff can't answer the phone during service. Guests calling to book a table hit a busy line or voicemail — and simply reserve at the restaurant down the street.

Waitlist chaos

Managing walk-ins, quoted wait times, and call-aheads on a paper list leads to overbooked slots, frustrated guests, and tables sitting empty when they shouldn't be.

No-shows kill margins

A no-show on a Friday night is a table you turned others away for. Without automated confirmations and reminders, no-shows quietly erode already-thin margins.

Special requests get lost

Allergies, anniversaries, high chairs, large parties — details taken hastily over a loud phone get forgotten, turning a special night into a bad review.

Regulars slip away

Guests who loved you six months ago forget you exist. With no re-engagement, your best customers drift to the next new spot — and you never win them back.

There's a better way

PalmRoute answers every call, books and confirms reservations, manages the waitlist, and brings guests back — so every seat works as hard as your kitchen.

The Solution

Meet Your AI Maître d'

Two products working together — so you fill every table and keep guests coming back, without pulling staff off the floor.

Live · Booking Tables Right Now

AI Phone
Assistant

A warm, professional AI that answers every call in your restaurant's name, books reservations into your system, manages the waitlist, and captures every special request — even at the height of service.

Answers 100% of calls during the rush and after close

Books & modifies reservations in real time

Quotes accurate wait times and manages the waitlist

Captures allergies, party size, and special occasions

Answers hours, menu, parking & private-dining questions

Runs During Every Service

Automated
Workflows

A smart engine that confirms reservations, cuts no-shows with reminders, requests reviews after the meal, and fills slow nights by bringing your regulars back.

Reservation confirmations & smart reminders

Waitlist text-ahead & "your table is ready" alerts

Post-visit Google & Yelp review requests

Slow-night & happy-hour fill campaigns

Birthday & anniversary win-back offers

Everything Included

Built for the pace of
a full dining room

Every feature designed for how restaurants actually run — loud rooms, peak-hour chaos, and guests who decide where to eat in the moment.

24/7 Call Answering

Every call answered in your restaurant's name — during the rush, after close, and on the days you're dark.

Reservation Booking

Guests book, change, or cancel right on the call. The AI checks availability and confirms instantly — no callbacks.

Waitlist Management

Accurate wait quotes, call-ahead seating, and automatic "your table is ready" texts keep the flow moving.

No-Show Reminders

Automated confirmations and reminders before every booking — dramatically fewer empty reserved tables.

Review Collection

Post-meal review requests to Google and Yelp. Happy guests leave 5-star reviews; issues reach you first.

Occasion Capture

Birthdays, anniversaries, and dietary needs are logged with every booking so your team delivers the perfect night.

Win-Back Campaigns

Automatically re-engage lapsed regulars and fill slow nights with targeted offers at exactly the right moment.

Covers Dashboard

Track calls, reservations, no-show rates, and review scores in one live view. See exactly how full your book is.

Proven Results

The numbers speak for themselves

More reservations captured

avg. first 90 days

Fewer no-shows

with automated reminders

Lift on slow nights

from win-back campaigns

0★

Avg. Google rating

after 90 days

Before vs. After PalmRoute

Before PalmRoute

Calls Answered58%

Reservation Capture44%

No-Show Rate22%

Google Review Rating3.8 ★

After PalmRoute

Calls Answered100%

Reservation Capture89%

No-Show Rate9%

Google Review Rating4.8 ★

★★★★★

"During dinner service nobody could get to the phone. PalmRoute books every reservation and works the waitlist for us. We're turning tables we used to lose to voicemail — our Fridays are fully booked now."

Elena Rossi

Owner · Trattoria Sole, Naples, FL

★★★★★

"No-shows were killing us on weekends. The automatic confirmations cut them by more than half, and the win-back texts fill our slow Tuesdays. It pays for itself every single week."

Marcus Webb

Owner · The Harbor Kitchen, Tampa, FL

Simple Pricing

A few saved covers a week
pays for everything.

A one-time $999 setup & configuration fee applies to all plans. No long-term contracts. Up and running in less than a week.

Starter

$297_/mo

+ $999 one-time setup fee

For single-location cafes & small restaurants

AI Phone Assistant (up to 300 calls/mo)

24/7 call answering

Reservation booking automation

Confirmations & reminders

Google review requests

Waitlist management

Win-back campaigns

Get Started

Industry statistics cited on this page

The challenges and statistics referenced throughout this page are drawn from publicly available third-party research and hospitality-industry reports. We cite sources here for full transparency.

#	Statistic	Source	Link
1	"Restaurants miss a significant share of inbound calls during peak service hours"	Numa — Restaurant Phone & Missed-Call Statistics, 2024	numa.com
2	"85% of callers who reach voicemail never call back"	Numa — Business Phone Statistics, 2024	numa.com
3	"Reservation no-shows materially reduce restaurant revenue and table turns"	OpenTable — State of the Restaurant Industry reporting	opentable.com
4	"Responding to a lead within 5 minutes makes you 21x more likely to qualify it"	Lead Response Management Study — Harvard Business Review, 2011	hbr.org

Fill every table.Never miss a reservation.

The phone rings mid-rush.Nobody can pick it up.